Leave the software maintenance to us so you can focus on your business
What Is Software Maintenance?
While any investment in custom software should yield an application that works beautifully and meets your goals upon deployment, even the most flawless system will need adjustments even after its in use. Software maintenance is required to keep everything working smoothly and to update the application to meet evolving business needs and customer demands.
Why Do You Need Software
Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Why Choose Uniqubic for Your
We make your business
We know how much the stability of a software solution impacts your business, and we pride ourselves on being more than just "fixers." We work to understand your business needs and the full scope and purpose of your software so that we can proactively support you in all four types of maintenance.
Fast and effective
When it comes to software maintenance, time is of the essence. Thanks to our global business model and highly qualified personnel, you can rely on our fast and efficient response to whatever issue you're experiencing, any day, any hour.
Established and proven
Uniqubic uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement , and you can always track the progress and outcomes of your service request in real-time.
We genuinely love helping our customers. Uniqubic specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.
Software Maintenance Process
Identification & Tracing
Firstly, we need to identify what, exactly, needs to be fixed or updated. Sometimes we start this process based on user feedback, and sometimes we use our own diagnostic processes.
Once we know what needs modification, we review the suggested adjustments in order to understand how a proposed change will impact the system as a whole. As part of the analysis phase, we also create a cost estimate to help our clients determine whether the proposed maintenance is a wise financial investment.
If we all agree the suggested maintenance is a smart move, we get to work designing the change based on requirements and specifications we develop alongside our clients.
Once the changes have been designed, our team of programmers incorporates them into the existing software application.
Before the changes go live, we test them rigorously, putting them through the same quality assurance process we use for brand new software.
Once our team is satisfied by the quality and effectiveness of the modifications, our clients take a turn testing. This is important because users, as opposed to developers, can identify any lingering practical issues or needs in the piece of the software we’re maintaining.
Only when everyone is satisfied with the results of the modifications do we launch them for end users to access.
The Cost of Software
AssessmentWe start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.
PlanningNext, Uniqubic experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.
ExecutionWe understand that getting your project back on-track is vital to your business success. That's why Uniqubic support specialists are trained to work as quickly as possible.
MaintenanceUniqubic always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most software maintenance will focus on improving features as your business needs evolve.
A startup approached Uniqubic with a charitable fundraising initiative to provide individuals with the opportunity to make monetary donations to fund the purchase of textbooks for students.
Inventory Management System
Frequently Asked Questions
How much will software maintenance cost?
What percentage of software development is maintenance?
What are examples of software maintenance?
- Adding capacity to support a growing customer base
- Fixing a bug that was discovered or introduced after deployment
- Adding a brand new feature based on user feedback
- Updating a workflow when everyday use highlights a potential improvement
- Adjusting security features to comply with new legal regulations
- Refreshing the user interface to match evolving brand aesthetics
- Updating the foundational technology to be compatible with new software systems and development capabilities