Software Maintenance

Software Maintenance

Leave the software maintenance to us so you can focus on your business

Our support and maintenance services are a no-brainer

Our services Why choose Uniqubic?

We design a unique software maintenance program for each customer based on your specific support needs. Whether you're rolling out a custom Uniqubic solution or transitioning from a third-party system, we are here to help. Our software support and maintenance experts are pros at solving problems on-time and on-budget.

Person using laptop

What Is Software Maintenance?

While any investment in custom software should yield an application that works beautifully and meets your goals upon deployment, even the most flawless system will need adjustments even after its in use. Software maintenance is required to keep everything working smoothly and to update the application to meet evolving business needs and customer demands.

Why Do You Need Software <br> Maintenance?

Why Do You Need Software

Without ongoing maintenance to fix bugs, adjust or add features as necessary, and update the foundational technology, your bespoke software solution will eventually fall out of date—and out of favor with users. To remain on the cutting edge and continue serving its highest purpose, any web or mobile application requires some kind of regular maintenance.
Corrective Software,
Corrective maintenance is the kind that’s performed when something goes wrong when there’s a problem that must be corrected. Any bugs in one piece of a software application can have widespread effects on the application as a whole.
Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Adaptive Software
Adaptive maintenance is about ensuring your software is keeping up with the times. This may mean updating it to be compatible with newly available technology, or making changes to ensure compliance with new industry regulations.
Perfective Software
Anytime you release a new software system, real-time, everyday use will highlight additional features and adjustments that would make the application work even better or support users even more effectively. Perfective maintenance is about analyzing and implementing those new ideas in order to “perfect” the software.
Preventative Software
Just like your annual checkup with your physician is about keeping you healthy and preventing major illness, preventative software maintenance identifies and addresses minor issues and latent faults that, left unchecked, can become big problems in the future.

Why Choose Uniqubic for Your
Software Maintenance?

We make your business
our business

We know how much the stability of a software solution impacts your business, and we pride ourselves on being more than just "fixers." We work to understand your business needs and the full scope and purpose of your software so that we can proactively support you in all four types of maintenance.

Fast and effective

When it comes to software maintenance, time is of the essence. Thanks to our global business model and highly qualified personnel, you can rely on our fast and efficient response to whatever issue you're experiencing, any day, any hour.

Established and proven

Uniqubic uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement , and you can always track the progress and outcomes of your service request in real-time.


We genuinely love helping our customers. Uniqubic specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.

Software Maintenance Process

Uniqubic Development Process Uniqubic Development Process
  • Identification & Tracing

    Firstly, we need to identify what, exactly, needs to be fixed or updated. Sometimes we start this process based on user feedback, and sometimes we use our own diagnostic processes.

  • Analysis

    Once we know what needs modification, we review the suggested adjustments in order to understand how a proposed change will impact the system as a whole. As part of the analysis phase, we also create a cost estimate to help our clients determine whether the proposed maintenance is a wise financial investment.

  • Design

    If we all agree the suggested maintenance is a smart move, we get to work designing the change based on requirements and specifications we develop alongside our clients.

  • Implementation

    Once the changes have been designed, our team of programmers incorporates them into the existing software application.

  • System Testing

    Before the changes go live, we test them rigorously, putting them through the same quality assurance process we use for brand new software.

  • Acceptance Testing

    Once our team is satisfied by the quality and effectiveness of the modifications, our clients take a turn testing. This is important because users, as opposed to developers, can identify any lingering practical issues or needs in the piece of the software we’re maintaining.

  • Delivery

    Only when everyone is satisfied with the results of the modifications do we launch them for end users to access.

The Cost of Software

We won’t sugarcoat it: software maintenance is a significant investment. You can expect maintenance to be more costly than the initial development and deployment, potentially up to $60,000 per year. However, compared to the opportunity costs of running buggy or out-of-date software, it’s almost always worth the price tag. We recommend working with a trusted software development partner to understand which proposed changes will provide you the most significant ROI and which might not be worth the cost.

Frequently Asked Questions

How much will software maintenance cost?

As with so much of software development, the answer is, it depends. Factors that affect costs include the type of maintenance being performed, the scope of the changes, and what shape the existing software is in. (It often costs more to update software that is far outdated, long neglected, or cobbled together from old, out-of-use technologies.)

What percentage of software development is maintenance?

We estimate that about 90 percent of the total cost of software ownership is maintenance. But again, it’s important to keep in mind that maintaining your software and keeping it up to date is the best way to ensure it keeps providing maximum value and ROI to your business.

What are examples of software maintenance?

  • Adding capacity to support a growing customer base
  • Fixing a bug that was discovered or introduced after deployment
  • Adding a brand new feature based on user feedback
  • Updating a workflow when everyday use highlights a potential improvement
  • Adjusting security features to comply with new legal regulations
  • Refreshing the user interface to match evolving brand aesthetics
  • Updating the foundational technology to be compatible with new software systems and development capabilities
Start working efficiently with Uniqubic

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When to sign an NDA?

A non-disclosure agreement (NDA) is a legal contract between parties, such as the software developer (or a software development firm) and yourself, outlining information to be shared and requiring that information be kept confidential.
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